How to Pick Up a U-Haul Self-Service Rental

U-Haul’s self-service pickup allows you to rent a truck without visiting a counter, making the process faster and more convenient. Here’s a step-by-step guide to picking up your U-Haul rental using the U-Haul app or website.

1. Prepare Before Pickup

📌 What You Need:
✔ Valid driver’s license 📄
✔ Credit or debit card 💳
✔ Smartphone with internet access 📱
✔ U-Haul account login

🔹 Reserve your truck online – Make a reservation at uhaul.com and choose Mobile Pickup.
🔹 Confirm location & time – Ensure you’re picking up at the right U-Haul center.

2. Arrive at the U-Haul Location

✔ Park in the designated self-service area.
✔ Open the U-Haul app or go to uhaul.com/share.
✔ Log in to your account and select “Pick Up My Truck”.

3. Verify Your Identity

🔸 Upload photos of your driver’s license (front & back).
🔸 Take a selfie for identity confirmation.
🔸 Enter payment details for the rental.

4. Find Your U-Haul Truck

✔ The app provides truck details & location.
✔ Inspect the truck for damage and take photos.
✔ If damage is found, report it in the app before driving.

5. Get Your Keys

🔑 U-Haul uses a lockbox system for self-service rentals:

1. The app provides a lockbox code.
2. Enter the code to access your keys.
3. Close the lockbox securely after removing the keys.

6. Start Your Trip

✔ Adjust mirrors & seats before driving.
✔ Check the fuel level & mileage to match the contract.
✔ If issues arise, contact U-Haul support through the app.

FAQs

1. What if I can’t access my U-Haul account?

Reset your password via uhaul.com or call customer service for assistance.

2. Do I need a U-Haul account for self-service pickup?

Yes, a registered account is required for mobile pickup.

3. Can I pick up my U-Haul rental after hours?

Yes, 24/7 pickup is available at participating locations.

4. What happens if the lockbox code doesn’t work?

Try refreshing the app or calling U-Haul support for assistance.

5. Do I need to inspect the truck before driving?

Yes, always take photos of any damage and report it in the app before leaving.

Final Thoughts

Picking up a U-Haul self-service rental is easy with the U-Haul app. Make sure to verify your identity, inspect the truck, and secure the keys before hitting the road. This contactless process saves time and allows for 24/7 pickup at many locations. 🚛📲

Also check:

• How to Pick Up a U-Haul After Hours
• How to Load a 10′ U-Haul Truck Efficiently
• How to Adjust U-Haul Mirrors for Safe Driving
• How Does U-Haul Charge Per Mile?
• How Much to Rent a Car Trailer from U-Haul?